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Terms and Conditions


Article 1. Applicability


1.1 These General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to all offers, orders and agreements, to the exclusion of any other general terms and conditions.

1.2 Accepting an offer or placing an order means that you accept the applicability of these Terms and Conditions.

1.3 It is only possible to deviate from the provisions of these Terms and Conditions in writing, in which case the other provisions remain in full force.


Article 2. Offers / agreements


2.1 All offers are without obligation and we expressly reserve the right to change prices, especially when this is necessary on the basis of (legal) regulations. See also article 3.6.

2.2 An agreement is only concluded after acceptance of your order by us. We are entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, we will notify you within ten (10) working days after receipt of the order.

2.3 A number of the products can be offered with an age rating. By ordering these products, you declare that you are at least the specified age.


Article 3. Prices and payments


3.1 The stated prices for the products and services offered are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.

3.2 Payment can be made in (one of) the way (s) as indicated during the ordering process. Further (payment / order) conditions may be imposed on your order.

3.6 If the prices for the products and services offered increase in the period between the order and the execution thereof, you are entitled to cancel the order or to dissolve the agreement within ten (10) days after notification of the price increase.


Article 4. Delivery


4.1 The delivery times stated by us are only indicative. Exceeding any delivery period does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless we do not deliver within 30 days. In that case you are entitled to cancel the order or to dissolve the agreement insofar as necessary.

4.2 When we indicate that the delivery time will be longer than 30 days and you indicate that you still want to have the order executed (special searches / deliveries), that part of your order is further outside these terms and conditions. In that case, we will make separate agreements with you that you must agree to before we make a special effort for you to deliver the product to you as soon as possible.

4.3 The delivery of the products takes place at the place and time when the products are ready for shipment to you.


Article 5. Complaints and liability


5.1 You have the obligation to check on delivery whether the products meet the agreement. If this is not the case, you must inform us of this in writing and with reasons as soon as possible and in any case within seven (7) working days after delivery, or at least after observation was reasonably possible.

5.2 If it has been demonstrated that the products do not comply with the agreement, we have the choice to replace the products in question by returning them with new products or to refund the invoice value thereof.

5.3 If you do not wish to purchase a product for whatever reason, you have the right to return the product to us within seven (7) working days after delivery. In this case, return shipments are only accepted if the packaging of the product and the product itself are undamaged and any packaging has not been broken. The costs for returns are for your account. We will refund the payment you made to you within 30 days. Returning ordered e-books and other digital products is never possible.


Article 6. Orders / communication


6.1 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between you and us, or between us and third parties, insofar as it relates to the relationship between you and us, we are not liable, unless and insofar as there is intent or gross negligence on our part.


Article 7. Force majeure


7.1 Without prejudice to its other rights, in case of force majeure we have the right, at our discretion, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, by notifying you in writing. and this without us being obliged to pay any compensation, unless this would be unacceptable in the given circumstances by standards of reasonableness and fairness. In this context, we refer you further to Articles 4.1 and 4.2.

7.2 Force majeure is understood to mean any shortcoming that cannot be attributed to us, because it cannot be attributed to our fault and cannot be accounted for by law, legal act or generally accepted beliefs.


Article 8. Miscellaneous


8.1 If you provide us with an address in writing, we are entitled to send all orders to that address, unless you notify us in writing of another address to which your orders should be sent.

8.2 If we allow deviations from these Terms and Conditions, whether tacitly or otherwise, for a short or longer period of time, this will not affect our right to demand immediate and strict compliance with these Terms and Conditions. You can never assert any right based on the fact that we apply these Conditions flexibly.

8.3 If one or more of the provisions of these Terms and Conditions or any other agreement with us should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a new legally permissible comparable provision to be determined by us. .

8.4 We are authorized to make use of third parties in the execution of your order (s).


Article 9. Applicable law and competent court


9.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, including these Conditions, are exclusively governed by Dutch law.

9.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.


Chamber of Commerce: 74499270 VAT: NL001718170B89 IBAN: NL58KNAB0258962283